Faq2019-06-19T17:00:29+00:00

Frequently Asked Questions

What are the Rates and routes ?2019-06-19T16:50:52+00:00

After login to your account you can check rates for your desired destination.

Do I need a PIN and a password ?2019-06-19T16:48:53+00:00

When you sign up, you will be sent for your account user an activation email on your registered account.

How do I check my account balance ?2019-06-19T16:46:10+00:00

Once you login into your Account portal, click on the Call Details button. This will take you to the Account page where you will be able to see your call activities and account balance. You can also add credit through your account.

What payment methods are available ?2019-06-19T16:51:08+00:00

We accept all major Credit cards . Also we accept debit or credit card through PayPal. Other methods of payment we accept: Wire Transfer, Account-2-Account Transfer. We also accept coin base which can be updated in your account automatically and credited instantly after payment.

Can i buy or sell Routes?2019-06-19T16:36:34+00:00

Yes, you can buy or sell Routes.

Can i buy or sell Routes?2019-06-19T16:36:07+00:00

Yes, you can buy or sell Routes.

Do you offer any volume discount plans?2019-06-19T16:35:07+00:00

Yes, We do you can check in our website.

How do I check your rates?2019-06-19T16:34:03+00:00

Once you have completed our contact form below, our regional sales manager will create a trial account for you which you can use to access to the most competitive rates in the industry.

What is VoIP?2019-06-19T15:55:45+00:00

VoIP (Voice over Internet Protocol) is a great technology that allows you to make and receive telephone calls over the Internet and has been in the mainstream now for going on 9 years. It can also be referred to as an Internet Phone. VoIP(Voice over IP) enables you to make cheap telephone calls over a broadband Internet connection, (usually a DSL, broadband cable connection, or T1), instead of using your regular telephone service. You can connect to regular telephone numbers locally or in other parts of the US or Canada, or anywhere else in the world, usually all for one low price for US and Canada, eliminating long distance fees by using a VoIP service from an “Interconnected VoIP Provider”, (which most VoIP providers are). In addition, you will usually have low international phone call rates to other countries. The savings can be substantial, with lower fees and taxes levied by traditional telephone carriers. Plus, most VoIP providers offer services with “unlimited” calling plans and an array of features all for one monthly fee. A requirement for a VoIP connection is a high speed internet connection, such as cable, DSL, T1, or even wireless, as long as the wireless provider’s bandwidth meets the minimum requirements for the VoIP provider you choose and their connection is stable enough to offer a connection without packet loss and jitter.

How does VoIP work? Voice over IP explained.2019-06-19T16:29:54+00:00

First, voice is converted by an ATA (Analog Telephone Adapter) or IP phone, from an analog signal to a digital signal. It is then sent over the Internet in data packets to a location that will be close to the destination. Then it will be converted back to an analog signal for the remaining distance over a traditional circuit switch (PSTN) (unless it is VoIP to VoIP). Your call can be received by traditional telephones worldwide, as well as other VoIP users. VoIP to VoIP calls can travel entirely over the Internet. Since your voice is changed to digital (so that it can travel over the Internet), other great features such as voice messages to email, call forwarding, logs of incoming and outgoing calls, caller ID, etc., can be included in your basic calling plan all for one low price. Many of these special features are great for the small business person who relies on their phone service to be more a information center rather than just a telephone.

I have decided I want to try VoIP, what should I do?2019-06-19T16:30:04+00:00

There are several things you should consider, depending on if you are a small business or a residential user. Some of these would include integration of other services such as faxing, alarms, TIVO and credit card machines. You may also need to consider how much bandwidth you have available from your Internet provider if you are looking for multiple lines. Then you will also want to pick a provider that offers, not only the features that you may need, but especially excellent customer service and technical support. We have included quite a lot of information on our Planning page for your consideration.

What are the advantages of VoIP?2019-06-19T16:13:28+00:00

There are several advantages to VoIP over a traditional phone service, such as, price, portability, and extra features. Many VoIP providers allow unlimited calls throughout the US and Canada at one low monthly fee. The taxation and regulation of VoIP is less than traditional phone service making the cost cheaper. A person can pick a number, rather than be locked into certain area codes and prefixes. With many providers, numerous features are offered as part of the basic monthly fee, such as call waiting, call forwarding, voicemail, call forwarding on busy, etc.

How do I get started?2019-06-19T16:29:27+00:00

Simply sign up for an account and your VoIP phone web portal will be ready to use right away.

What payment methods can I use?2019-06-19T16:33:16+00:00

For pre-paid accounts we accept, Visa, Master Card, American Express, Western Union and a bank wire. For post-paid accounts we accept Western Union or wire payments.

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